Apple: I love their computers, but they’re making me mad
Thursday, August 24th, 2006So I’ve got my lovely little 12″ powerbook G4 that I’ve adored since the day it fell into my hands two years ago. The machine has worked beautifully for me, even more so after I upped the memory from 256 to 768.
A few months ago I travelled to Utah to go skiing with the family. While I was goofing off on the internet in my hotel room my little powerbook froze up solid. After a couple weeks of hemming and hawing about it I gave in and re-installed the operating system, thus losing all the data I had on the computer.
This same thing happened to me two weeks ago when I was at my brother’s wedding in Connecticut. When I got back home i took it in to the friendly Mac Store here in Seattle. They told me the machine was out of warranty but that for $150 they could do a rushed diagnosis. Even though i knew it was not in fact out of warranty i told them to go ahead.
I called Apple and they were fairly decent about fixing the warranty issues, but said it would take a couple of days. It’s now been a week and when i checked online they’re little AJAX tool told me i was good to go. But then when i called the Mac Store back they said their system showed I still have no warranty. Bastards. And of course now their little AJAX tool is broken so i can’t even prove to myself that i did infact see proof that i’m good to go.